Your privacy is of utmost importance to us. This policy outlines how we collect, use, and protect your personal data when you interact with us, visit our website, or use our services.
XO Design Studio is a remote-working design practice based in London and Nottingham, providing comprehensive branding and graphic design services. Our workplace is located at Bonhill St, London EC2A 4BX, UK. We are committed to safeguarding the privacy of our clients, website visitors, and anyone who engages with us.
We may collect and process the following types of personal data:
Contact Information: Name, email address and phone number.
Business Information: Company name, job title, and business address.
Technical Data: IP address, browser type, operating system, and browsing behaviour on our website.
Communication Data: Information contained in or relating to any communication that you send to us or that we send to you, including the content of the communication and metadata.
Transaction Data: Information about services you request or inquiries you make, including payment details.
We use the personal data we collect for the following purposes:
To Provide Services: Processing your requests, fulfilling contracts, and providing you with our design, branding and consultancy services.
To Communicate: Responding to your inquiries, sending updates, and informing you about relevant services or content. To send newsletter updates and XO News according to your subscription preferences.
To Improve Our Services: Analysing data to better understand our clients' needs and improve our website, services, and user experience.
To Comply with Legal Obligations: Maintaining records, fulfilling legal and regulatory requirements, and resolving disputes.
We process your personal data based on the following legal grounds:
Consent: Where you have provided explicit consent for us to process your data for specific purposes.
Contractual Necessity: Where the processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Legal Obligation: Where processing is required to comply with legal obligations.
Legitimate Interests: Where processing is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests.
We do not sell, trade, or rent your personal data to third parties. We may share your data with:
Service Providers: Third-party vendors who assist in providing our services, such as payment processor (Stripe), accountancy services, and marketing software (Active Campaign).
Legal Authorities: Where required by law, regulation, or legal proceedings, we may disclose your data to regulatory bodies, law enforcement agencies, or other authorities.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the new owner.
We take data security seriously and have implemented appropriate technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Under the UK General Data Protection Regulation (UK GDPR), you have the following rights regarding your personal data:
Right to Access: You can request access to the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete data we hold about you.
Right to Erasure: You can request that we delete your personal data under certain conditions.
Right to Restrict Processing: You can request that we limit the processing of your personal data in certain situations.
Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
Right to Object: You can object to our processing of your personal data in certain circumstances.
To exercise any of these rights, please contact us using the details provided in Section 10.
Our website uses cookies to enhance your browsing experience and analyse our website traffic. Cookies are small text files stored on your device when you visit our website. You can control the use of cookies through your browser settings.
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any external websites you visit.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
XO Design Studio
Bonhill St, London EC2A 4BX, UK
Email: hello@xo-studio.com
Phone: 020 7459 4839
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we will notify you of significant changes where required.
Last Updated: 29.08.24
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